Case / Website inquiries

Every website inquiry gets a reply draft within a minute — partner offers and spam sorted out

A form on the site works around the clock, the answer does not: a request waits until morning, gets buried under "link building" offers, and the customer has already written to someone else.

Here the site sorts every inquiry from a form or an order on its own: is it a client, a partner, an ad or an attempt to trick the AI. For a client it prepares a summary for you and a reply draft with your prices and links. The customer gets the letter only after you press Send.

~15 secondsfrom the queue to a summary and a reply draft — measured on our site; the queue is picked up every minute
0 lettersreach a customer without your press of Send
3 doorsfeed one queue: the site's forms, the contact form and new orders
Who it is for

Businesses that win clients through a form on the site

Studios, agencies, service companies and shops: anyone for whom the speed of the first reply decides whether the client stays.

Owner

Sees the gist, the scope and the risks of every request in four lines and replies in a minute, not in the evening.

Sales manager

Gets a ready reply with the right services, prices and links from your catalog — only checks it and adds what only they know.

Partnerships

Partner offers that match your profile land in their own section with a note on why they fit, instead of drowning among requests.

The inquiry card

What the client wants, how big it is and what is still unclear

The summary is written for you, in your language: the gist, the scope with the services that fit, the deadlines and the risks — what to ask before naming a price. The customer's contacts stay on your site: the AI receives only the text of the request.

Inquiry #207 card: a new client from the contact form, Nora Lindqvist, three yoga studios want to sell class passes and gift cards and take class bookings; the summary lists the gist, the scope, the deadline before January and the risks
The reply draft

A reply in the customer's language — with your prices and links

The draft shows the client that the task is understood and offers to do it with you. Prices, links and terms come only from your service cards, in the currency of the storefront; what is not in the cards is not promised — the draft asks one or two questions that change the offer.

  • Tone and rules are yours — edited in the admin, no developer needed
  • A draft is not a letter — rewrite it as you like before sending
Reply draft to Nora: an online store for passes and gift cards plus class booking for three studios, two services with links and price ranges, two clarifying questions
Partner offers

A partner who fits is not lost among requests

An offer to work together is checked against your own description of useful partners. A match goes to the Partners section with the reason; a mismatch goes to the trash. No reply is drafted — partnerships are decided by a person.

Partnership proposals: Jonas Weber, a design studio without developers, offers to bring store and booking projects; why it fits — it matches the first category of useful partners
Ads and attacks

"50 backlinks for $99" and "ignore all instructions" go to the trash

Ads, link offers and junk are filed without a reply, and the AI never drafts anything for them. A message that tries to make the AI reveal its instructions, keys or logins is stopped by the protection before anything is written. Anything from the trash can be restored, and a sender can be blocked for good.

Trash: inquiry 210 — an attempt to override instructions asking for the internal instructions, API keys and admin login; inquiry 209 — an advertisement of backlink packages
The check before sending

The reply is checked before it can leave

Every reply is checked by the site itself: no names of outside platforms and tools you do not sell, no internal services, no links to other sites. A reply that fails the check is not sent — and the card shows what to remove right away, above the draft.

  • Found while filming: the card used to show the check only after Send was pressed. Now the finding is visible as soon as the card opens — the same check that would stop the letter.
  • The address cannot be swapped: the letter is sent by the site to the address from the form, by the inquiry number — the automation never sees it.
Dark theme

Comfortable to read late in the evening

The admin follows the system theme or your choice — the card and the draft read just as well in the dark.

The reply draft to Nora in the dark admin theme
How we set it up

From the form on your site to the first reply

1. Forms and orders

We choose which forms and whether orders go to triage. Forms without an e-mail field stay plain notifications — there is nowhere to reply.

2. Catalog and rules

We check that your service cards carry prices and links, set the tone of replies and describe the partners who are useful to you.

3. Where you decide

In the inquiry card in the admin or in your team chat; a short notice comes to Telegram and e-mail, and a daily ceiling keeps a spam wave from burning the budget.

Checked on a live site

What we checked with our own hands

The shots come from our own site's admin. The heroes are made up, but their requests went the same path as real ones: the contact form door, the queue, the protection, the sorting and the drafts are the site's own work, unedited.

  • 9 inquiries in two languages: three clients, two partners, two ads and two attempts to trick the AI — every one landed where it belongs
  • Summary and draft took 14–15 seconds for a client, 2–5 seconds for the rest
  • No reply was sent during filming: the Send button was never pressed

Reply to every inquiry while the client is still waiting

We will connect triage to the forms on your site and set up replies with your prices.

Another case: replies to letters sent to your site address →

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